We started using CommVersion’s chat solution in 2021 to support our customers 24/7 while providing warm, pre-qualified leads for agents to work with. When we were approached with their advanced solution, SmartChat, it only made sense to upgrade Through SmartChat’s behavioural triggers we are able to enhance the online experience for our customers while increasing seller and landlord lead generation by 38%."
CommVersions' approach is unique in the chat space. Since transitioning from our former service provider, we have witnessed a significant increase in web leads, with a chat conversion rate averaging more than 50%. All without any negative impact on our other channels. Their service has proven to be efficient and effective for our business. CommVersion communicates with our website audience with the same individual attention that Jack Henry offers offline. It is an absolute pleasure working with them."
CommVersion's SmartChat Solution has really moved the needle for us - we saw an instant increase in the volume of leads generated for our communities by 30%+. My Sales Team loves the leads and the narrative that is included with each one. When they do their lead follow-up, they are able to quickly connect to the prospects' needs and wants. The setup process was quick and easy. CommVersion's pay-per-lead model means we only pay for the qualified leads they deliver."
Managed live chat is when the live chat on a website is operated by an outsourced third-party business that employs, trains and manages professional chat operators to handle all incoming conversations through a chat solution. CommVersion is a provider of managed live chat.
This is a new and growing marketing channel that uses real-time dialogue-based tactics to engage website visitors to build trust and convert them into qualified leads.
SmartChat is the next step of live chat!
We’ve built this to use buyer behaviour and online triggers to engage high-intent traffic 24/7 with the right messaging, qualifying and recording leads for sales teams to convert into a happy customer.
SmartChat has been built specifically for lead generation and uses visitor behaviour and smart triggers to engage the right people with the right message at the right time.
Yes. SmartChat has been built to be deployed on all website platforms such as Wordpress, Squarespace, Wix, Drupal and more. SmartChat is deployed by adding a code snippet to the header or footer of your website's code.
A qualified lead will look different for every business. This is defined during onboarding to ensure SmartChat qualifies the right website visitors into leads ready for sales teams to engage.
A qualified lead will contain all contact information required to make contain and progress the lead towards an opportunity to make a sale. Information such as name, email, phone number and request details.
All leads are emailed to the delegated email address(es) with full lead information and a transcript of the entire chat. These can also be integrated with your existing CRM platform.
Yes. CommVersion offers a 24x7 managed Live Chat service. That means CommVersion's trained agents are always ready to take chats on your website whatever the time of day or day of the week.
Yes. CommVersion offers direct lead integration into a multitude of CRM systems - all key data points of the lead, such as lead source, lead name, email, phone number, their preferred time of call, are all added into the CRM of your choice.