AI Assist is CommVersion's proprietary AI layer built into SmartChat. It supports trained human agents in real time by retrieving accurate answers, suggesting responses and summarising conversations. It improves speed and consistency without replacing human judgement.

Is AI Assist a chatbot?

No. AI Assist does not run conversations on its own. It guides human agents behind the scenes, helping them respond faster and more accurately. Conversations are always human-led.

How does AI Assist improve lead conversion?

AI Assist reduces hesitation and inconsistency during live conversations. By surfacing the right information at the right moment, it helps agents qualify visitors more effectively and move them towards a clear next step. The result is stronger chat to lead performance.

Where does AI Assist get its information?

AI Assist draws only from approved sources such as your website, FAQs and internal documents. It works within defined guardrails so responses stay accurate, compliant and aligned to your brand.

WhatsApp: Capture more of your mobile visitors

Identify and capture high-intent mobile visitors before they drop off, using behavioural signals.

Over 2 million+ leads generated

An overview

Built directly into SmartChat, WhatsApp adds a channel visitors already trust, triggered by real intent rather than a click. Unlike most reactive Whatsapp solutions, SmartChat decides the moment, qualifies every enquiry, and keeps everything measurable by channel.

Uses SmartChat behavioural signals to trigger WhatsApp Chat

Gives mobile visitors a channel they already trust

Qualifies every enquiry with the same trained team

Tags every lead by channel for clear attribution

Built for mobile browsers

Mobile engagement lags desktop

Live chat engagement on mobile trails well behind desktop. Visitors browse on their phones, but most won't stop to open a chat window.

Up to 30% incremental chat volume from the same traffic

WhatsApp gives mobile visitors a channel they already trust. Clients see a combined uplift across live chat and WhatsApp together, not one replacing the other.

Up to 45% additional leads captured

That extra engagement shows up as incremental leads, on top of what live chat already captures, not pulled from it.

WhatsApp was always there. We have just made it smarter

SmartChat decides the moment. WhatsApp closes the loop.

SmartChat triggers WhatsApp using the same intent signals as live chat.

Visitors are more likely to finish a conversation on their mobile device, in a channel they already prefer.

Every enquiry is qualified by your existing trained team.

Leads are tagged by channel, so you can see exactly what WhatsApp adds.

FAQ

WhatsApp FAQs

How is this different to a standard WhatsApp click-to-chat button?

A standard WhatsApp button waits for a visitor to tap it. SmartChat decides when to show it, based on the same behavioural signals, time on page, scroll depth, returning visits, exit intent, that already power your live chat targeting.

What do we need before we start?

A Facebook account, a Meta Business Portfolio where you're an Admin, and a brand-new phone number that has never been used on WhatsApp. Migrating an existing WhatsApp Business number isn't supported yet.

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What happens during setup?

You grant us one-time, temporary access to your Meta Business Portfolio. We connect the number, deploy the widget, and hand it back. No ongoing access is needed once you're live.

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Will this replace our existing live chat team?

No. The same trained operators handle both channels, using the same qualification process you already use today.

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Can we use our current WhatsApp Business number?

Not yet. Migrating an existing WhatsApp Business number, or one already linked to any WhatsApp account, isn't supported.

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