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Latest webinar

LLMs: The travel industry customer's preferred new 'search engine

What we'll cover

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Understand the ‘passenger gap’ hidden in most travel CX strategies.
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Capture AI-driven intent before it leaks to OTAs and aggregators.
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Align your customer experience with the metrics that matter - bookings, loyalty, and ROI.
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A playbook for how to rewire your digital conversion for the AI era.
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Get to know the speakers

Marc Dolman

Head of Sales at The Thinking Traveller

Influential Sales Director and Commercial leader adept at working in fast paced, high growth businesses with challenging agendas.

With extensive experience of working in award winning, private equity backed businesses, I have a relentless drive for improvement and evolution, a passion for providing exceptional customer service and creating productive and inspiring workplace environments. I thrive on creative problem solving, building collaborative relationships and love to make and develop highly successful sales teams, enabling individuals to fulfil their potential, companies to scale their businesses and consumers to have their expectations surpassed.

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Sophie Henderson

Digital Marketing Manager, Newmarket Holidays

A proficient, ambitious and results-driven digital marketer with experience in the luxury travel, professional services, and whisky industries. Expertise in developing and executing comprehensive digital strategies to enhance brand visibility and drive customer acquisition. Proven track record in optimising online traffic with excellent leadership and analytical skills. Currently working as Digital Marketing Manager at Newmarket Holidays.

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Alex Langton

Sales & Operations Director, Panache Cruises

Alex Langton is a seasoned professional based in London with experience in the cruise and hospitality sector, currently contributing to Panache Cruises. With a strong foundation from The College of Law in Manchester, Alex combines industry knowledge with practical business insight to support growth and operational success. Known for a pragmatic approach to problem-solving and a commitment to quality outcomes, Alex brings multidisciplinary perspective to client engagement and strategic initiatives.

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Daniel Ward

Digital Director, Accord Marketing

Digital Director at Accord, an award-winning, proudly independent marketing agency.

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