Live Chat helps Douglas & Gordon increase leads generated by 76%.

Drawing upon their six decades of expertise in the London property market, Douglas & Gordon faced the task of enhancing the lead generation on their website, with a particular focus on valuations and property viewings.

The addition of live chat resulted in remarkable outcomes.

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CommVersion Live Chat was extremely successful in generating web valuation leads. After adding live chat to the Douglas & Gordon website, the results seen were:


more valuation leads


increase in overall leads


chat-to-lead conversion


customer satisfaction score

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Quotation marks

"CommVersion has proved to be a real extension to our business. We can now assist web visitors 24/7 and make it even easier for them to get in touch with a Douglas & Gordon agent. With increased leads from our website, CommVersion provide a very high service and are a pleasure to work with."

Jessica Morrison
Marketing Manager

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