How Crest Nicholson achieved a 66% uplift in website conversion rate with SmartChat.

Having tried different technologies to capture more leads from existing website visitors, including live chat, they decided to trial CommVersion's SmartChat solution.

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The success of SmartChat resulted in new revenue generated from the same traffic volumes, improving all marketing KPIs. The marketing team were delighted to see a tangible return on investment (ROI) from the initiative, validating SmartChat as a significant revenue-generating channel for the business.


SmartChat uplift in website conversion rates.


of chats converted to qualified leads.


Only pay for qualified leads.


Qualifies traffic at all hours of the day.

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Quotation marks

Our 2-week trial demonstrated the effectiveness of SmartChat, with a remarkable 66% increase in website conversion rates. This has resulted in high-quality leads that have impressed our sales team. In my experience, SmartChat is the best chat tool I have come across.

Sarah Norman
Head of Digital

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